LAST UPDATED · JULY 2026
Refund Policy
The short version: what you have generated is yours and is not refundable, because it cost real compute the second you asked for it. What broke because of us gets re-credited, no argument.
Who you buy from
You buy from MirageLab, a French business registered under SIRET 88357841100018. We are the seller: we take the payment, we issue your receipt, and we answer for the product. Card payments are processed by Stripe, which means your card details go to Stripe and never reach our servers, but Stripe is our payment processor, not the seller. VAT is not charged on your purchase: TVA non applicable, article 293 B du CGI.
What you are buying
MirageLab sells credits, not files. A subscription gives you a credit allowance each month; a pack is a one-off top-up that stays valid for 90 days. Credits are spent when you generate: an image or a video clip costs a fixed number of credits, shown before you press Generate.
Credits you have already spent
Spent credits are not refundable, on any plan. The moment you press Generate, your prompt runs on GPU compute we pay for, and that cost is real and immediate whether or not you like the result. A generation you find disappointing is not a fault: AI models are probabilistic, and the same prompt can give different outputs. This is why we show every price in credits before you commit, and why the free allowance exists: try an engine before you buy into it.
Credits you have not spent
We do not offer discretionary refunds on unspent credits: they are sold firm. One thing stands above this page and we will not pretend otherwise: if consumer law where you live gives you a statutory right of withdrawal, that right applies whatever is written here. In the EU that right runs for fourteen days on digital content, and at checkout we ask you to consent to immediate delivery and to acknowledge what that consent costs you. That consent is what puts your credits in your account the second you pay, and it is why the ones you have already spent cannot come back.
Subscriptions
You can cancel at any time, from your account or by writing to us. Cancelling stops the next renewal; the period you have already paid for runs to its end, and your credits stay usable until then. We do not refund part of a period you are in the middle of, and monthly credits do not roll over into the next month.
When it is our fault
This is the part we take seriously. If a generation fails, times out, or comes back broken because of a bug or an outage on our side, write to us and we put the credits back. That is not a refund, it is simply not charging you for something we did not deliver. We would rather re-credit you quickly than argue about it.
How to ask
Write to contact@miragelab.app with the email you paid with and roughly when. Your receipt from Stripe carries the same reference, so quoting it helps us find you faster. We answer refund questions from a real person, not a form.